How Can We Help Today?
Owned and operated by Fitness Lab USA, our team is ready to assist with product selection, orders, and wellness space planning.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is typically 5 to 8 business days. Larger items such as home gyms, saunas, and massage chairs may require freight delivery with additional coordination.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. For freight shipments on larger equipment like smith machines or cold plunges, a dedicated carrier representative may also contact you to schedule delivery.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for complete details on eligibility, condition requirements, and the return process for large fitness and wellness equipment.
Can I exchange a product for a different model?
We are happy to help you find the right fit for your space. Please contact our team within the return window to discuss exchange options for items such as treadmills, infrared saunas, or red light therapy devices.
How do I choose the right home gym or sauna for my space?
Our team can help you evaluate room dimensions, ceiling height, electrical requirements, and ventilation needs. Whether you are planning a home gym with a smith machine or adding a traditional sauna to your property, we can guide you through the selection process.
Do you offer product recommendations for a complete home wellness setup?
Absolutely. We specialize in helping customers design cohesive fitness and wellness spaces. From pairing a cold plunge with an infrared sauna for recovery to selecting the right massage chair for a dedicated relaxation area, we can tailor recommendations to your goals.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Timely Responses
Our team aims to respond to every inquiry within one business day so you can plan with confidence.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Premium Selection
Every product is chosen for its craftsmanship, durability, and ability to elevate your home wellness space.
Complimentary Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
